Responding to Confrontation
Most of us prefer to
avoid confrontation. It makes us uncomfortable and creates a negative
atmosphere. Unfortunately, there is a strong likelihood that a coworker
will confront you at some point, perhaps even using harsh language. So it
is a good idea to have strategies to work through that confrontation when
it happens. You can use the following strategies in the order that seems
most appropriate for the situation.
Identify the reason for the confrontation.
Recognize the other person's concerns and emotions.
Strategy 3: Express
your interest in resolving the issue.
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